Payment Policy

⚠️ Please Read Before Placing Your Order

At PRAGEET, we aim to make every payment and ordering experience simple, secure, and transparent. Please read the following terms carefully before completing your purchase.

1. Payment Methods

Customers can pay for their orders using the payment methods available on our website at the time of checkout. Available payment options may vary depending on the product, location, order value, or other applicable conditions.

2. Cash on Delivery (COD)

Cash on Delivery may be available for selected products, locations, or orders. COD availability is subject to our verification process and may not be available for every order.

3. A Small Request Regarding COD

If you select COD, we sincerely request you to place the order only when you are reasonably sure that you will accept the delivery.

When a COD order is refused or not accepted at the time of delivery, we may incur shipping and return-to-origin expenses. These costs can significantly affect our margins, particularly on lower-value products.

Your cooperation helps us continue providing COD services and competitive prices to our customers. ❤️

4. Please Accept Your Confirmed Order

Once an order has been confirmed and dispatched, customers are requested to accept the delivery unless there is a genuine issue with the order.

Unnecessary refusal, repeated non-acceptance, or intentional rejection of deliveries may affect our ability to provide certain payment or delivery options in future.

5. Order Confirmation

Placing an order does not always mean that the order has been finally confirmed. Orders may be subject to payment verification, product availability, address verification, or other necessary checks.

We reserve the right to contact the customer for confirmation or clarification where required.

6. Payment Deducted but Order Not Confirmed

If money has been deducted from your bank account, card, UPI, or other payment method but your order has not been confirmed, please do not place multiple orders immediately.

First, check your order history and contact our customer support team with the relevant payment details so that we can assist you.

7. Failed or Pending Payments

Sometimes a payment may show as pending, failed, or incomplete due to technical issues with the payment gateway, bank, UPI provider, or network.

Please allow reasonable processing time before making another payment for the same order to avoid duplicate payments.

8. Duplicate Orders

Customers are requested to check their order details before placing another order. If the same product is ordered multiple times accidentally, please contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may not always be possible.

9. Payment Verification

For security and fraud-prevention purposes, we may verify certain orders or payment details before processing or dispatching them.

If required information cannot be verified, the order may be delayed, held, or cancelled.

10. Incorrect Payment or Order Details

Customers are responsible for providing accurate information during checkout, including their name, mobile number, email address, shipping address, and other required details.

Any delay, failed delivery, or additional expense caused by incorrect information provided by the customer may not be the responsibility of PRAGEET.

11. Cancellation After Payment

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order reaches a stage where cancellation is no longer possible.

Once an order has been packed, shipped, or handed over to the delivery partner, cancellation may not be possible.

12. Refunds

Eligible refunds will be processed according to our applicable Return & Refund Policy and the payment method used for the original transaction.

Refund processing time may vary depending on the payment gateway, bank, or financial institution.

13. Partial Refunds

Where applicable, refunds may be processed for only the eligible portion of an order rather than the complete order value, depending on the circumstances and our applicable policies.

14. Promotional Discounts & Coupons

Discounts, coupons, promotional offers, and other benefits may be subject to specific terms and conditions.

Only one or selected promotional benefits may be applicable to an order, depending on the offer. Promotional benefits cannot necessarily be exchanged for cash.

15. Price or Payment Errors

In the unlikely event of a technical error, incorrect price, incorrect discount, or payment-related system error, we reserve the right to review and correct the issue.

If an order cannot be fulfilled due to such an error, the customer will be informed and any eligible payment will be refunded according to the applicable policy.

16. Fraud Prevention & Suspicious Transactions

To protect our customers and our business, we may review orders that appear unusual, suspicious, fraudulent, or inconsistent with normal purchasing activity.

We may cancel or restrict such orders where reasonably necessary.

17. Customer Responsibility

By placing an order, the customer confirms that the information and payment details provided during checkout are accurate and that the customer intends to complete the purchase in accordance with the applicable terms and policies.

18. Contact Us

If you experience any issue related to payment, order confirmation, refund, or cancellation, please contact our support team. We will be happy to assist you.

Customer Support: 9205474356
Support Timing: 10:00 AM – 6:00 PM
Email: prageetstore@gmail.com

Thank you for choosing PRAGEET. Your cooperation and trust help us provide better products, service, and pricing to our customers. ❤️